Preparing the Consumer Duty Board Report 2025 – Tips to Consider You might think that it has been only a few months since you were knee-deep in preparing your first Consumer Duty...
Last year, the Financial Conduct Authority (FCA) announced that it was conducting a review of how firms treat customers in vulnerable circumstances. It also took the opportunity to consider whether its existing...
Download board report template below The FCA expects firms’ boards or governing bodies to review and approve an annual board report, assessing whether the firm is delivering good outcomes for its customers...
The treatment of vulnerable customers by financial services firms has been an area of FCA focus for many years, because vulnerable customers often have additional needs and don’t always experience the same...
Consumer Duty has once again been catapulted to the top of firms’ priority lists as the first Consumer Duty board report is due at the end of this month. As stated here, the...
Last Friday, the FCA announced that it would conduct a review of the actions that firms are taking to understand and respond to the needs of customers in vulnerable circumstances. The review...
Findings from the FCA Consumer Duty Webinar – 6 December 2023 The FCA presented its long-awaited Consumer Duty webinar last month, which was one of the longest webinars they have hosted. They...
Download guide below There has been so much written and said about Consumer Duty in over the past year, you would be forgiven for wanting to draw a (temporary) line under it...
Following the flurry of activity that preceded the launch of Consumer Duty back in July, things got a little quieter. However they have suddenly got loud again! On Wednesday 8th November, the...
With just over one month to go to Consumer Duty implementation, the FCA is continuing to publish additional information to firms, with updates posted on their website yesterday 28th June (2023). From...
LEARN MORE ABOUT OUR CONSUMER DUTY OFFERING After the FCA’s Consumer Duty portfolio letter to consumer investment firms, Wealth Management firms were scarcely able to draw breath before the FCA wasted no...
With Christmas and New Year celebrations behind us, many of firms will be looking to the year ahead and how they can ensure they are ready for the go-live date for Consumer...
With just over two weeks to go until firms are required to have their Consumer Duty implementation plans in place, the FCA has published additional information, which is based on queries they...